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Factors affecting outpatient non-attendance in an Australian children’s hospital

Sean R Downer, Kannan Sethuraman and Devanath Tirupati
Med J Aust 2011; 195 (7): 383. || doi: 10.5694/mja11.10549
Published online: 3 October 2011

To the Editor: Outpatient non-attendance remains a major problem that significantly drains the ability of hospitals to provide efficient and effective outpatient services.1,2 Our earlier pilot study demonstrated the effectiveness of short message service (SMS) text message reminders in improving attendance at the outpatient department in Melbourne’s Royal Children’s Hospital (a 250-bed tertiary referral hospital).3,4

  • Sean R Downer1
  • Kannan Sethuraman2
  • Devanath Tirupati2

  • 1 Western Health, Sunshine Hospital, Melbourne, VIC.
  • 2 Melbourne Business School, University of Melbourne, Melbourne, VIC.

Correspondence: k.sethuraman@mbs.edu

Competing interests:

No relevant disclosures.

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