The new National Health and Medical Research Council toolkit is designed to help
Effective communication between health care consumers and professionals is fundamental for evidence-based clinical practice.1 Clinicians and consumers recognise how difficult it is to exchange even apparently simple information with each other, while difficulties with more complex information are usually obvious to either or both. With increasing expectations of health care consumers that they will share more in decision making, and with greater access to information of variable quality outside of consultations, including the media and Internet, effective communication during consultations becomes even more necessary than before.
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