Making cars and making health care: a critical review

David I Ben-Tovim, Duncan Stuart, Maarten Kamp and Paul Cullen
Med J Aust 2010; 192 (5): . || doi: 10.5694/j.1326-5377.2010.tb03520.x
Published online: 1 March 2010

To the Editor: We read with some dismay the article by Winch and Henderson1 critically reviewing the introduction into health care of process improvement methods pioneered in manufacturing and service industries. We take issue with the article at several points.

  • David I Ben-Tovim1
  • Duncan Stuart2
  • Maarten Kamp3
  • Paul Cullen4

  • 1 Redesigning Care and Clinical Epidemiology, Flinders Medical Centre, Adelaide, SA.
  • 2 Medication Services Queensland, Queensland Health, Brisbane, QLD.
  • 3 Clinical Practice Improvement Centre, Queensland Health, Brisbane, QLD.
  • 4 Cairns and Hinterland Health Service District, Cairns, QLD.

Competing interests:

David Ben-Tovim has undertaken work with Flinders Partners, the consulting arm of Flinders University, assisting the Victorian Department of Health with implementing their Redesigning Hospital Care Program. All fee income is directed to a university trust fund. He has been paid by the International Quality and Productivity Center, the Institute for International Research and Conferenz to provide patient flow master classes and for travel expenses to participate in professional meetings.


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