To the Editor: The recent supplement to the Journal on clinical process redesign1 is a tepid attempt by NSW Health and their colleagues in South Australia to disguise their own shortcomings.
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- Westmead Hospital, Sydney, NSW.
Correspondence: george.larcos@swahs.health.nsw.gov.au
- 1. Health services under siege: the case for clinical process redesign. Med J Aust 2008; 188 (6 Suppl): S1-S40. <MJA full text>
- 2. Ben-Tovim DI, Dougherty ML, O’Connell TJ, McGrath KM. Patient journeys: the process of clinical redesign. Med J Aust 2008; 188: S14-S17. <MJA full text>
- 3. McGrath KM, Bennett DM, Ben-Tovim DI, et al. Implementing and sustaining transformational change in health care: lessons learnt about clinical process redesign. Med J Aust 2008; 188: S32-S35. <MJA full text>
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