Clinicians, the experts in care delivery, are well placed to drive health system improvements
You go to the ward; something feels wrong — the care is not as person‐centred as you wish, not conducive to patient safety, or not consistent with wellness guidelines for your colleagues. You discover that the problem is commonplace. You are losing your sleep over it. This means you care enough to notice that there is a problem and you want something done about it. Then you talk to someone responsible. They criticise you for overreacting or doing something outside of your job description; you feel demoralised.
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