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Partnering with consumers: national standards and lessons from other countries

Stephen D Gill and Melinda Gill
Med J Aust 2015; 203 (3): 134-136. || doi: 10.5694/mja14.01656

Effective partnership requires professionals and consumers to redefine their roles and responsibilities

Partnering with consumers is a national priority and central driver of global health care reform.1,2 The National Safety and Quality Health Service Standards stipulate that partnering with consumers is a central component of safe, high-quality care, and a performance indicator against which health care organisations will be assessed and accredited.2

  • Stephen D Gill1
  • Melinda Gill3

  • 1 Barwon Health, Geelong, VIC
  • 2 Deakin University, Geelong, VIC
  • 3 International Care Ministries, Pasig City, Philippines


Competing interests:

No relevant disclosures.

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