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Emergency department overcrowding, mortality and the 4-hour rule in Western Australia

Gary C Geelhoed and Nicholas H de Klerk
Med J Aust 2012; 196 (2): 122-126.
doi:
10.5694/mja11.11159
Abstract

Objective: To assess whether emergency department (ED) overcrowding was reduced after the introduction of the 4-hour rule in Western Australia and whether any changes in overcrowding were associated with significant changes in patient mortality rates.

Design, setting and patients: Quasi-experimental intervention study using dependent pretest and post-test samples. Hospital and patient data were obtained for three tertiary hospitals and three secondary hospitals in Perth, WA, for 2007–08 to 2010–11.

Main outcome measures: Mortality rates; overcrowding rates.

Results: No change was shown in mortality from 2007–08 to 2010–11 for the secondary hospitals and from 2007–08 to 2009–10 for the tertiary hospitals. ED overcrowding (as measured by 8-hour access block) at the tertiary hospitals improved dramatically, falling from above 40% in July 2009 to around 10% by early 2011, and presentations increased by 10%, while the mortality rate fell significantly (by 13%; 95% CI, 7%–18%; P < 0.001) from 1.12% to 0.98% between 2009–10 and 2010–11. Monthly mortality rates decreased significantly in two of the three tertiary hospitals concurrently with decreased access block and an increased proportion of patients admitted in under 4 hours.

Conclusion: Introduction of the 4-hour rule in WA led to a reversal of overcrowding in three tertiary hospital EDs that coincided with a significant fall in the overall mortality rate in tertiary hospital data combined and in two of the three individual hospitals. No reduction in adjusted mortality rates was shown in three secondary hospitals where the improvement in overcrowding was minimal.

Overcrowding in emergency departments (EDs) occurs when the physical or staffing capacity of the department is exceeded by the number of patients waiting to be seen, undergoing assessment and treatment or waiting for departure.1 Overcrowding occurs in Australia and elsewhere in the developed world and has been well documented over the past decade.2-4

It became generally recognised that this problem had come about through a combination of factors. Upstream factors included increased numbers of patients presenting to emergency departments, a rapidly growing population and reduction of available public hospital beds.5 Downstream factors included lack of aged care beds in the community.6 It is generally accepted that overcrowding in Australia and other countries is due to bed occupancy rates above 85% rather than increased presentation of low acuity patients.7-11

About a decade ago, Australian health authorities introduced initiatives aimed at coping with the increasing demand. Task forces developed strategies that included improving efficiency and monitoring inpatients who stayed for longer periods of time.12-14 In 2008, the Western Australian government announced that EDs would adopt a 4-hour rule, whereby firstly 85% and eventually 98% of patients would be either discharged home or admitted to a ward within 4 hours of presentation. Following a planning phase, the 4-hour rule came into effect in three tertiary hospitals in Perth, the capital city, in October 2009. One year later, the 4-hour rule was introduced at three secondary hospitals in Perth. As of June 2010, Western Australia had a population of 2.3 million people, of whom 77% resided in Perth.15

We aimed to establish whether the yearly mortality rate for patients presenting to these hospitals changed significantly after the 4-hour rule was introduced. We hypothesised that any decrease in overcrowding would be reflected in a decrease in mortality rate. A secondary objective was to examine the association between two measures of overcrowding and monthly mortality rates for patients presenting to each of the six EDs from July 2009 to June 2011.

Methods

This study was designed as a quasi-experimental intervention study using dependent pretest and post-test samples. In this study, access block is defined as the percentage of patients requiring admission who wait more than 8 hours from presentation for an inpatient bed.

Study setting

The study included Perth’s three tertiary adult hospitals (Hospitals 1–3) and three of four secondary hospitals (Hospitals 4–6). Hospitals 1 and 2 treat only adults; 3–6 treat adults and children.

Data collection

Yearly data were obtained from the WA Health Department on access block at Hospitals 1–6 for 2000–2008 and on presentations, admissions and deaths for 2007–08 and 2008–09. We also obtained monthly data for July 2009 to June 2011, which included the number of patients presenting to each of the hospitals; the number admitted; the number of deaths among those admitted through the EDs; the number of admitted patients who gained access to an inpatient bed within 4 hours; and the number of patients who could not gain access to an inpatient bed by 8 hours. Data on ED activity and on mortality were extracted from WA’s Emergency Department Data Collection and Hospital Morbidity Data Collection, respectively.

Statistical methods

For all hospitals, yearly mortality rates were calculated using the numbers of patients admitted from the ED who died during their episode of care, with denominators of the number of presentations, to allow for the increase in the percentage of patients who were admitted during the study period. ?2 analysis was used to compare the proportions of patients who died in the hospitals from 2007–08 to 2010–11. Poisson regression was used to examine the relationship between monthly mortality rates from July 2009 to June 2011 for the six hospitals, the percentage of admitted patients who gained access to an inpatient bed within 4 hours, and the percentage of patients who could not access an inpatient bed by 8 hours, adjusting for effects of individual months (for seasonal effects), and individual hospitals when analyses were grouped into tertiary or secondary hospitals. Some models included a single overall trend variable, coded 1 to 24 for the months of the study, to estimate the average monthly increase or decline over the whole 2-year period. Rate ratios were estimated per 10% change in overcrowding measure. Yearly comparisons between mortality rates were done using Poisson regression to estimate rate ratios and binomial regression to estimate rate differences. Microsoft Excel 2003 (Microsoft Corporation, Redmond, Wash, USA), SPSS, version 19 (SPSS Inc, Chicago, Ill, USA) and Stata, version 10.2 (StataCorp, College Station, Tex, USA) were used for statistical analysis.

Ethics approval

Ethics approval was sought from the Human Research Ethics Committee of the WA Health Department, which considered it unnecessary, given the de-identified nature of the data.

Results

The numbers of patients presenting to the EDs and the percentages of patients admitted increased during the study period (Box 1 and Box 2).

Overcrowding, as measured by access block, rose throughout 2000–2008 at the six hospitals (Box 3). Monthly access block in the tertiary hospitals fell from above 40% in July 2009 to around 10% by early 2011 (Box 4), while the three secondary hospitals, at a lower level overall, showed a much smaller decrease (Box 5).

No change was seen in mortality from 2007–08 to 2009–10 at the tertiary hospitals (Box 1). From 2009–10 to 2010–11, at the same time as ED overcrowding decreased dramatically (Box 4), presentations increased by 10% while the overall relative mortality rate fell significantly, by 13% (95% CI, 7%–18%; P < 0.001), an absolute rate reduction of 0.14%. The relative mortality rates, and the absolute rate reductions for Hospitals 2 and 3 were similar for the last two periods, while Hospital 1 had less decline. No significant changes were seen in the overall mortality rate from 2007–08 to 2010–11 for the secondary hospitals (Box 2). Monthly mortality rates for all hospitals for the 24 months from July 2009 to June 2011 were compared with measures of ED overcrowding, and grouped relative mortality rates are shown in Box 6. After adjusting for monthly or seasonal effects, there was a significant decline in the mortality rate from July 2009 to June 2011 in the tertiary hospitals. There was a decrease in mortality rate associated with decreased access block or with an increase in the proportion of patients who gained access to an inpatient bed in less than 4 hours. When both the linear trend and either of the overcrowding terms were included in the same model, neither was significant and the overall trend was reduced to near zero. However, for access block, even after adjusting for the overall time trend, the estimated reduction was still 8.0% per 10 percentage point decrease (95% CI, - 0.2 to 17.5; P = 0.07). In individual Poisson models for each of the six hospitals, monthly access block was a more significant predictor of mortality than the linear time trend. There was some evidence of heterogeneity of monthly decline (P = 0.03) within the three tertiary hospitals, with a smaller monthly decline in Hospital 1. There was, however, no significant heterogeneity in the associations between mortality and overcrowding measures.

Discussion

This study demonstrates that improvement in ED overcrowding after the introduction of the 4-hour rule in three tertiary hospitals in WA was associated with fewer deaths and a reduced mortality rate. Concurrently, three secondary hospitals that did not experience significant improvement in overcrowding experienced no significant reduction in mortality rates.

Evidence suggests that overcrowding leads to poor health outcomes. Increased risk of recurrent myocardial infarction has been shown to be associated with prolonged ED stays.16 A relative risk of death at 10 days of 1.34 has been shown among patients presenting during periods of ED overcrowding compared with periods when they were not overcrowded. Most of these patients were classified as more urgent and had a higher mortality rate by triage category.17 A raised incidence rate ratio during ambulance diversion, compared with a non-diversion period, has been reported.18 A Victorian study found that the average excess length of stay for inpatients ranged from 0.39 days among patients who stayed in the ED for 4 hours or less, to 2.35 days among patients who were in the ED for more than 12 hours.19 A study in WA showed that ED overcrowding in Perth’s three tertiary hospitals was associated with an estimated 120 deaths in 2003.20

Pressure on emergency departments in WA tertiary hospitals had increased dramatically over 10 years due to the increasing numbers presenting to the hospitals’ EDs, coupled with reduced available public bed numbers and fixed nurse–patient ratios on wards. The introduction of the 4-hour rule encouraged hospitals as a whole to share the responsibility for, and help solve the problem of, overcrowding in EDs. This whole-of-hospital approach appears to have led to better communication between the EDs and the wards, with an increased appreciation of each other’s problems and challenges. A revised target of 85% of patients discharged within 4 hours was achieved by the tertiary hospitals by early 2011.

While success in reducing overcrowding in the EDs was obvious, questions were asked as to whether this change might have led to poorer patient outcomes due to rushed decisions and clinically inappropriate transfer of patients to wards. Junior medical staff, in particular, felt that the process was difficult, as they no longer initially managed many of these patients in the protected environment of the emergency department with many senior staff on hand to supervise. Increasingly, they have had to change their practice, with more admissions and investigations occurring on the wards rather than in the EDs. A survey of junior medical staff in WA also illustrated their concerns regarding reduced opportunities for training in patient safety.21

When the 4-hour rule was introduced, however, it was with the expectation of improved clinical outcomes. Before the introduction of the rule, it was estimated that Australia was about 4000 beds short of what was needed to achieve an 85% occupancy rate,22,23 which is generally accepted as being an ideal target to enable hospitals to function both safely and efficiently. Given earlier work suggesting that significantly increased mortality was associated with overcrowding in WA’s emergency departments,20 the expectation that reduced overcrowding would lead to reduced mortality was reasonable. It is clear that access block rose in all six hospitals from 2000 to 2008 then started to fall before the official start of the 4-hour rule — presumably in anticipation. This can be seen to a lesser extent in the secondary hospitals, which — given the publicity surrounding the rule’s introduction to the tertiary hospitals in 2009 — is not surprising, as it was known that they would be commencing the process 1 year later. While 80 fewer deaths (1 every 4 to 5 days) occurred in the tertiary hospitals in 2010–11, if the mortality rate of 2009–10 were applied to the numbers presenting in 2010–11, it could be argued that 267 lives (1 every 2 days) were saved.

By breaking down the artificial barriers between overcrowding in the EDs and the rest of the hospital, this process has effectively used existing beds more efficiently. However, given the increasing demands on public hospitals, this can only be seen as a temporary measure and in no way offsets the need to provide further beds into the future. Hopefully, however, the dialogue that now exists between EDs and the hospital wards in WA will continue under the 4-hour rule, so that overcrowding will not happen again, or, at least, not exclusively in EDs. Clearly, exposure of EDs to unlimited numbers of patients — while inpatient wards are protected with “quotas” and have no responsibility for overcrowding in EDs — is unsustainable, dangerous for patients and illogical.

This study has a number of strengths. Perth’s isolated position as a population centre makes it ideal for this type of study. The staggered introduction of the 4-hour rule allowed comparison of mortality rates sequentially and concurrently, in the one population. The integrated nature of the WA health system allowed for consistent data collection across the six hospitals. While these findings apply to the WA health system, there is no reason to suspect that other Australian health systems should fare differently if their hospitals similarly commit to whole-of-hospital reform. While the increase in presentations after the intervention, at around 10%, is higher than the 6% that might be expected for the combined effect of population growth and ageing of the population, mortality rates calculated in this study were a sensible outcome measure, especially as the number of deaths recorded for the tertiary hospitals actually fell between the last two years. It is possible that changes in factors other than overcrowding may have led to a fall in the number of deaths at the tertiary hospitals; however, the mortality rates for the two previous years, 2007–08 and 2008–09, were consistent, and no such dramatic reduction was seen at the same time in the three secondary hospitals. The near significance of the effect of access block even when the overall downward trend was adjusted for, and the lack of a significant fall in mortality when any measure of overcrowding was adjusted for, also indicates that decreasing overcrowding was the driving force in these changes.

The introduction of a 4-hour rule into three Western Australian tertiary hospital EDs was followed by fewer deaths and a significant fall in mortality for patients admitted through those departments.

1 Characteristics of three Perth tertiary hospitals, July 2007 to June 2011

Hospital 1

Hospital 2

Hospital 3

Total

Rate difference* (95% CI)

Rate ratio (95% CI)

2007–08

Presentations

51 035

57 944

48 404

157 383

Admissions

22 371

23 842

16 066

62 279

Deaths (mortality rate)

689 (1.35%)

626 (1.08%)

419 (0.87%)

1 734 (1.10%)

2008–09

Presentations

52 476

60 760

46 746

159 982

Admissions

24 791

25 808

16 053

66 652

Deaths (mortality rate)

674 (1.28%)

684 (1.13%)

439 (0.94%)

1 797 (1.12%)

0.02 ( 0.05 to 0.09)

2.0% ( 4.6 to 8.9)

2009–10

Presentations

56 115

64 215

48 434

168 764

Admissions

29 127

28 248

19 691

77 066

Deaths (mortality rate)

698 (1.24%)

670 (1.04%)

528 (1.09%)

1 896 (1.12%)

0.00 ( 0.07 to 0.07)

0.0 ( 6.3 to 6.7)

2010–11

Presentations

60 455

71 091

53 947

185 493

Admissions

33 661

33 997

23 388

91 046

Deaths (mortality rate)

710 (1.17%)

633 (0.89%)

473 (0.88%)

1 816 (0.98%)

0.14 ( 0.21 to 0.08)

12.9% ( 18.3 to 7.1)


* Compared with previous year. Percentage difference from previous year.

2 Characteristics of three Perth secondary hospitals, July 2007 to June 2011

Hospital 4

Hospital 5

Hospital 6

Total

Rate difference* (95% CI)

Rate ratio (95% CI)


2007–08

Presentations

45 739

43 665

33 277

122 681

Admissions

4 623

7 719

4 413

16 755

Deaths (mortality rate)

77 (0.17%)

110 (0.25%)

38 (0.11%)

225 (0.18%)

2008–09

Presentations

43 578

43 533

34 445

121 556

Admissions

4 859

9 077

5 613

19 549

Deaths (mortality rate)

72 (0.17%)

120 (0.28%)

63 (0.18%)

255 (0.21%)

0.03 (- 0.01 to 0.06)

14.4% (- 4.4 to 36.8)

2009–10

Presentations

46 258

46 909

36 834

130 001

Admissions

5 539

10 382

6 636

22 557

Deaths (mortality rate)

82 (0.18%)

100 (0.21%)

69 (0.19%)

251 (0.19%)

- 0.02 (- 0.05 to 0.02)

- 8.0% (- 22.7 to 9.6)

2010–11

Presentations

46 978

51 293

40 118

138 389

Admissions

6 900

10 626

8 384

25 910

Deaths (mortality rate)

76 (0.16%)

122 (0.24%)

60 (0.15%)

258 (0.19%)

- 0.01 (- 0.04 to 0.03)

- 3.5% (- 18.8 to 14.9)


* Compared with previous year. Percentage difference from previous year.

3 Yearly access block* at six Perth hospitals, 2000 to 2008


* Percentage of patients requiring admission who wait more than 8 hours from presentation for an inpatient bed.

4 Monthly access block* at three Perth tertiary hospitals, July 2009 to June 2011


* Percentage of patients requiring admission who wait more than 8 hours from presentation for an inpatient bed.

5 Monthly access block* at three Perth secondary hospitals, July 2009 to June 2011


H1–H3 are tertiary hospitals. H4–H6 are secondary hospitals. * Percentage of patients requiring admission who wait more than 8 hours from presentation for an inpatient bed.

6 Adjusted* relative mortality rates based on two measures of overcrowding, and linear monthly trend, for emergency department patients at six Perth hospitals during the months July 2009 to June 2011

Relative decline in mortality rate (95% CI; P)


Measure of overcrowding

Three tertiary hospitals

Three secondary hospitals


Patient gained access to an inpatient bed in < 4 h (per 10 percentage point increase)

9.2% (4.1% to 12.1%; < 0.001)

15.0% (- 19.4% to 39.5%; 0.35)

> 8 h for patient to gain access to inpatient bed (access block) (per 10 percentage point decrease)

9.3% (5.1% to 13.7%; < 0.001)

2.3% (- 15.4% to 17.4%; 0.78)

Average decline in mortality per month (95% CI; P)

1.1% (0.6% to 1.7%; < 0.001)

0.3% (- 1.2% to 1.7%; 0.73)


* For monthly (seasonal) and individual hospital effects.

Received 
7 Sep 2011
accepted 
21 Dec 2011
Gary C Geelhoed, FRACP, FACEM, MD, Director1,2
Nicholas H de Klerk, BSc, MSc, PhD, Head of Biostatistics and Bioinformatics3,4
1 Emergency Department, Princess Margaret Hospital for Children, Perth, WA.
2 School of Paediatrics and Child Health and School of Primary and Aboriginal and Rural Health Care, University of Western Australia, Perth, WA.
3 Telethon Institute for Child Health Research, Perth, WA.
4 Centre for Child Health Research, University of Western Australia, Perth, WA.
Competing interests: 
No relevant disclosures.
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