Design, setting and participants: Qualitative study of a model of shared care between optometrists and ophthalmologists for patients with stable age-related macular degeneration, diabetic retinopathy and glaucoma, trialled by the Royal Victorian Eye and Ear Hospital in Melbourne during 2007–2009. Semi-structured interviews were conducted with optometrists, ophthalmologists and patients at completion of the project to obtain their perspectives on this model.
Results: Seventeen optometrists submitted expressions of interest to participate, and 12 completed web-based training modules and clinical observerships and adhered to specified examination and reporting protocols. All five participating ophthalmologists and 11 of the optometrists were interviewed. Ninety-eight patients participated and 37 were interviewed. Optometrists not only met ophthalmologists’ expectations but exceeded them, appropriately detecting and referring patients with additional, previously undetected conditions. Patients reported savings in travel time and were satisfied with the quality of care they received. Optometrists, ophthalmologists and patients indicated a general acceptance of shared care arrangements, although there were some issues relating to interprofessional trust.
Conclusions: Shared care between local optometrists and hospital-based ophthalmologists can help to reduce patient waiting time for review and offers an opportunity for these two groups of eye care professionals to collaborate in providing localised care for the benefit of patients. However, trust and relationship building need to be further developed.
Improving access to eye health care services is a key action area in Australia’s National Eye Health Framework.1 Three chronic eye diseases that are among the top five causes of vision impairment in Australia are age-related macular degeneration (AMD), diabetic retinopathy (DR) and glaucoma.2 These diseases are managed mainly by ophthalmologists, while optometrists in primary care have a role in case detection and monitoring, and general practitioners refer patients who may require eye care.
A major inefficiency of the current system is that not all people referred for ophthalmological care require services or ongoing treatment in a secondary or tertiary setting. Most patients with these chronic eye diseases do not require treatment if the condition is stable. As the predominant need is for monitoring, shared care arrangements with optometrists could yield considerable patient and service benefits. This has been shown to be the case in the United Kingdom3-5 and United States.6
In Australia, the optometry workforce (3329 full-time equivalents [FTE]) exceeds that of ophthalmologists (735 FTEs).7 This, coupled with their greater geographical coverage in rural and urban locations, offers the potential to provide patients in the early stages of eye disease with local care, addressing issues of transport, cost and access that are known barriers to eye care service uptake.3
Some developments in shared care have already occurred in Australia. Current National Health and Medical Research Council guidelines encourage detection and monitoring of DR by optometrists, and the establishment of networks between optometrists and ophthalmologists to monitor glaucoma.8,9 Guidelines introduced in 2008 authorise optometrists with postgraduate qualifications in ocular therapeutics to prescribe pharmacological agents for glaucoma patients and to be involved with ophthalmologists in developing written patient management plans.10 To date, 14.8% of optometrists in Australia have become therapeutically endorsed.11 Despite these developments, the full potential for shared care has not been fully realised.
Here, we report the perspectives and experiences of optometrists, ophthalmologists and patients involved in a model of shared care trialled by the Royal Victorian Eye and Ear Hospital (RVEEH) in Melbourne.
This 2-year National Eye Health Demonstration Project, conducted during 2007–2009, involved shared care between the RVEEH and community eye care practitioners. Its aims were to reduce the number of patients with AMD, DR and glaucoma waiting for review appointments and to engage primary care providers in monitoring these diseases, thereby increasing patient convenience and ensuring appropriate hospital referrals.
Expressions of interest were sought from registered optometrists in six urban areas of metropolitan Melbourne and two rural areas of Victoria (Hume and Gippsland), selected on the basis of patient distributions.12 Advertisements were placed in newsletters of the Optometrists Association Australia (OAA) and the Australian College of Optometry (ACO), and on the RVEEH website. To be eligible to participate, optometrists were required to possess and be competent in using specified equipment (Box 1), complete project-specific web-based training modules and RVEEH clinical observerships, and adhere to standardised patient examination and reporting protocols.
For each of the three eye diseases, a web-based module and patient care protocol were developed under the direction of the lead ophthalmologists, using available guidelines.8,13,14 Each module comprised a knowledge section (disease characteristics, patient monitoring and referral criteria) and an assessment section with images and questions (10 multiple-choice questions on DR, 26 multiple-choice and eight open-ended questions on AMD, and an online interactive glaucomatous optic neuropathy grading test15).
The AMD and DR clinical observerships each involved two visits to RVEEH clinics of 2.5 hours’ duration. The glaucoma observership required attendance at a 2-hour workshop where each optometrist examined the same 11 patients and discussed findings as a group with the lead ophthalmologist.
A project manager and an ophthalmic nurse coordinator (S J C) undertook day-to-day governance of the project at the RVEEH. A steering committee was established, comprising key stakeholders from the RVEEH, OAA, ACO, Melbourne General Practice Network, Australian Government Department of Health and Ageing, Victorian Department of Health, Orthoptic Association of Australia, Australian Ophthalmic Nurses Association and Centre for Eye Research Australia. Five ophthalmologists provided clinical oversight. Ophthalmologists and optometrists received no remuneration for participating.
Lists of patients who had been awaiting review appointments for 12 months or more and who lived within the catchments of participating optometrists were obtained for each eye disease. The coordinator reviewed files to identify patients who met the eligibility criteria (Box 2). Once approved by an RVEEH ophthalmologist, the coordinator approached eligible patients and offered them the option of ongoing monitoring by a participating local optometrist. Patients’ reasons for declining were recorded.
On completion of the project, semistructured interviews were conducted to obtain patients’ and clinicians’ perspectives of the model. Interview questions were designed to reflect the project objectives and were developed through an iterative process involving stakeholder discussion and inputs and endorsement at steering committee level.
The sample of patients selected for telephone interview was representative of each eye disease and geographical location, and included both patients who participated and patients who declined. To ensure consistency in administration and data collection, the same researcher administered the standard interview schedule and transcribed patients’ responses to questions on decision making, self-reported vision difficulties, travel issues, whether they were currently attending an optometrist and whether they had any concerns about attending the RVEEH-nominated optometrist. Patients were also asked to rate the quality of service received on a scale from 1 (poor) to 6 (excellent) and to indicate their willingness to continue with shared care.
One of us (P O’C), a program evaluator (not an ophthalmologist or optometrist), interviewed the participating optometrists by telephone and the ophthalmologists in person. Interviews lasted about 30 minutes and addressed experiences of and satisfaction with practitioner selection and training requirements, patient management and reporting protocols, administrative burden and the overall operation of the model of care.
Qualitative data generated from the patient and clinician interviews were manually analysed (P O’C) using grounded theory principles, and key concepts and themes were identified through a constant comparative method.16 Interpretation of these findings was subject to steering committee endorsement.
Expressions of interest were received from 17 optometrists. Of the 13 who met the eligibility criteria, 12 successfully completed the web modules and observerships (one withdrew for health reasons). Inadequate equipment was the main reason for non-selection. Nine of the 12 participating optometrists were from ACO public clinics. Distance of optometry practices from the RVEEH ranged from 2 to 50 km for urban sites, and 163 to 281 km for rural sites.
Of 1091 patients initially identified, 251 met the eligibility criteria. Further investigation found 58 (23%) of these had already been reviewed or held review appointments, three had died, three were no longer RVEEH patients, and eight could not be contacted. The remaining 179 patients were approached (mean age ± SD, 69.9 ± 11.9 years; 51% female). Of these, 103 (58%) agreed to participate, 69 declined and seven deferred making a decision (Box 3).
The staged roll-out of the project meant that the majority of the 103 participants had DR (53; 51%), as this was the first disease group to start. Participants were mainly from urban areas; only two participants attended rural optometrists. Thirty participants (29%) attended a single site (ACO Carlton) and 62 (60%) attended other ACO optometrists.
Of the 103 participating patients, 98 completed the process, while two voluntarily resumed care at the RVEEH, three decided to seek private care and one died. Eighty-four patients remained eligible for shared care at the end of the project and six were discharged by the RVEEH. The remainder resumed ongoing care at RVEEH as a result of optometrists having detected onset or progression of disease or a need for cataract surgery and referring them back to the RVEEH — these decisions were endorsed by the ophthalmologists.
Eleven optometrists and all five ophthalmologists were interviewed. While optometrists generally understood the need to have some formal entry system to participate, they questioned the level of assessment required: “the sense of being assessed and accredited in areas that I’ve worked in for years didn’t seem right” and the “methods [used] were presumptive of a negative ability of optometrists”. Ophthalmologists considered the selection criteria appropriate, and most described themselves as having been “cautious” in confirming practitioners.
For optometrists, the convenience of undertaking the web training modules in their own time and off site was a positive aspect. However, the web-based assessment was not considered representative of clinical practice or diagnostic abilities, as only still images and limited case findings were provided. Ophthalmologists also recognised the limitations of the web modules without reviewing practice in a clinical setting.
Ophthalmologists and optometrists both valued the relationship-building opportunities provided by the face-to-face observerships. Indeed, relationship building was a major motivating factor for optometrists’ involvement. Observing RVEEH management protocols and gaining exposure to new treatments and to more severe cases were further positive outcomes for optometrists.
However, ophthalmologists and optometrists were both concerned about how time-consuming the observerships were, with lost clinic time an issue for both groups. Nonetheless, some ophthalmologists thought more time was needed to thoroughly observe the optometrists’ diagnostic skills.
Optometrists considered the project “conservative in [its] choice of patients”, that “the level of expertise needed to manage patients was very low” and that they had hoped to be assigned “more complex patients”. Additionally, rural optometrists were disappointed that their expectations of getting “a steady trickle [of patients] didn’t happen”.
The administrative role undertaken by the coordinator on behalf of ophthalmologists and the standardised reports required from optometrists resulted in practitioners reporting minimal administrative burden.
A total of 46 patients were interviewed: 37 participants and nine non-participants. Twenty-five of the participants listed direct contact from the RVEEH as their main reason for choosing shared care. Of all 46 patients interviewed, only five (two of whom were participants) had any concerns with attending the suggested optometrist. Four non-participants and 11 participants had an optometrist they usually attended.
The interviewed non-participants listed ease of transport (5/9), reputation of the RVEEH (2/9), familiarity with the RVEEH (1/9), and not fully understanding the introductory letter (1/9) as their main reasons for not participating. Eight added that if the nominated optometrist had been located closer to them, they might have accepted.
Shared care yielded substantial savings in travel time for participants, with 30 of the 37 interviewed being located within 30 minutes and the remainder less than 1 hour from the nominated optometrist. In contrast, only 12 interviewed participants were within 30 minutes’ travel of the RVEEH, 14 were within 1 hour and the remainder were within 3 hours. A significant association was found between participation and travel time (χ2 = 17.56; P = 0.007), with higher acceptance rates among those located furthest from the RVEEH.
Patient satisfaction with the quality of community-based care was high, with 30 of 37 participants rating the quality of service 6 or 5, five rating it 4 and one rating it 3. Most (34/37) indicated that they would be happy to continue having routine appointments with their project-nominated optometrist.
The shared care model used in this project represents a solution to managing hospital demand for patients with stable AMD, DR and glaucoma. Participating ophthalmologists, optometrists and patients indicated a general openness to such arrangements, subject to a number of issues being addressed.
Perhaps the most fundamental issue was interprofessional trust. The requirement for optometrists’ knowledge and diagnostic skills to be assessed, and the choice of assessment adopted by the ophthalmologists, strongly points to this. This situation is not unique to eye care. Interprofessional tensions have been observed between GPs and nurses17 and between doctors and pharmacists,18 for example.
The ophthalmologists were in the difficult position of selecting patients for participation based on past medical records, without examining the patients themselves. They were also required to entrust patient care to optometrists with whom they mostly had no prior working relationship. To ensure satisfactory care, the ophthalmologists imposed formal, time-consuming assessments of optometrists’ knowledge and skills as part of the practitioner selection process.
However, the optometrists met, and indeed exceeded, ophthalmologists’ expectations, detecting and appropriately referring patients found to have new abnormalities. The appropriateness of these referrals, verified by the ophthalmologists’ endorsement, signifies that, unlike optometrists in previous studies, these practitioners’ referrals were not overly conservative.19
Trust and relationship building would do much to ameliorate the concerns of the ophthalmologists and the frustration expressed by optometrists that their skills were not adequately acknowledged or used. Direct referral of patients from hospital clinics to optometrists would address ophthalmologists’ concerns about patient selection, eliminate the need for an ongoing coordinator and potentially make shared care an integral part of the service pathways considered by hospital ophthalmologists. However, without time invested in relationship building, ophthalmologists’ reservations could be an ongoing impediment to implementing shared care. Inter- and intra-professional reflection is key to achieving attitudinal change.20
From the patients’ perspective, shared care offers the benefits of reducing demand for review appointments at the RVEEH and the opportunity to have routine monitoring undertaken closer to home. Consistent with previous studies,3,21 distance and transport were key considerations in patients’ decisions to accept or decline community-based care.
The patients’ willingness to consider shared care is encouraging and suggests they did not perceive optometrists as “high street opticians they visit when they need glasses”; nor did they prefer being seen by an ophthalmologist, as found elsewhere.21 Including additional sites and mainstreaming shared care into the hospital’s practice would increase local optometrist accessibility and make shared care truly “local” for more patients.
A limitation of this study is the generalisability of its findings. As a time-bound demonstration project, it involved a small group of volunteers from Victoria’s 730 employed optometrists.7 Patient numbers were relatively low because participation was voluntary rather than determined by routine clinic-based decisions. Restricted geographical coverage and stringent clinical criteria further limited the number of optometrists and patients who could be involved.
For optimum efficiency, trust and relationship building must also include GPs, to achieve appropriate direct referrals to local optometrists rather than to tertiary outpatient clinics. An interprofessional collaboration project between ACO and the RVEEH is an important development — a pilot ACO clinic aimed to assess 1000 RVEEH GP-referred patients between October 2011 and March 2012.
Shared care between local optometrists and hospital-based ophthalmologists provides a solution to reducing hospital demand, while offering an opportunity for these two groups of eye care professionals to collaborate in providing localised care for the benefit of patients. However, for broader shared care to occur, it will be necessary to collaboratively develop standards, and to nurture partnerships and interprofessional trust, so that patient choice is enhanced and safe care assured.
1 Equipment required for optometrists’ participation in the project
Slit lamp and either a 78 or 90 dioptre lens
Contact applanation tonometer (in some circumstances, a non-contact tonometer may be used)
Optional: threshold automated perimetry, preferably using a perimeter with the capability of objectively comparing the results of two different field plots
2 Patient eligibility criteria, by eye disease
3 Comparison of demographic characteristics of patients invited to participate*
Received 7 July 2011 , accepted 20 October 2011
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