Sadly, one unforeseen consequence of the letter’s demise is the loss of the time-honoured conventions and etiquette of letter writing. Emails increasingly commence with the impersonal and generic “Hi”, and, at times, the identity of the sender is left to the imagination.
More significantly, email communications have changed our behaviour through their perceived urgency and sheer volume. Some people receive more than 100 a day, as “spam” filters fail to live up to their promise. In the vain hope of controlling the “inbox”, some answer their emails immediately. For others, the day’s first task is to deal with the inevitable new batch of emails. The seeming importance of each email demands immediate attention. How many of us have responded to the heady rush and clicked the send button, only to later regret the too-hasty reply?
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