Dr Zen's first words* capture the context perfectly. She and Mr Unger have a fixed time of five minutes available for their consultation, with penalties for Dr Zen if they run over. Dr Zen inquires how "we", not "I", can help. Chillingly, it quickly becomes apparent that "we" includes not just Corporation Enterprise but also their industrial sponsor of clinical guidelines and the manufacturer of Ease.
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- Department of General Practice, Westmead Hospital, Westmead, NSW.
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