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In-practice and distance consultant on-call general practitioner supervisors for Australian general practice?

Susan M Wearne
Med J Aust 2011; 195 (4): 224-228.
Published online: 15 August 2011

Educational initiatives designed to meet Australia’s future medical workforce requirements have increased the number of medical students and junior doctors in general practice, especially in rural areas. General practitioners understand the rationale for these initiatives, and many welcome the new opportunities,1 but it is unrealistic to expect GPs to cope with the large-scale changes involved without addressing the impact of the changes on GPs’ core role and source of income — patient care. Each initiative can seem small, but as all share the same resource — general practice and GPs — their combined impact is substantial. Large-scale change, arising from multiple smaller programs, requires support and consideration of the impact of the changes on current work practices. The potential crisis in GP teaching creates an imperative for innovations that increase capacity without reducing the quality of patient care or training.2

This article outlines the current framework of general practice education within Australia and argues why this is an insufficient model for the demands now being placed on it. One alternative model for facilitating learning in general practice is suggested for implementation and evaluation.

Traditional framework

The Royal Australian College of General Practitioners (RACGP) began formal GP training in the 1970s. Registrars started with hospital terms and then worked alongside experienced GP supervisors. New registrars needed an orientation, face-to-face supervision and timetabled teaching, but as they developed independence, their interruptions to the supervisor’s consultations decreased. In addition, undergraduate medical students were placed for short general practice attachments, usually as passive observers. This “apprenticeship” style of training remains essentially unaltered, despite changes to the organisation and governance of GP training created by regionalisation3 and an alternative qualification route via the Australian College of Rural and Remote Medicine (ACRRM).

New on-site programs

Various programs to place learners in general practice have been created (eg, the Prevocational General Practice Placements Program).4-9 Each learner comes to general practice with an expectation of direct patient contact but with different skills and experience. Institutional support for GP supervisors varies — from paperwork and the offer of honorary academic posts to practice grants and paid teaching time. There is limited correlation between the amount of support offered to the supervisor and the educational needs of the learner.

New off-site programs

Initial trials of distance supervision10 have been consolidated by the Remote Vocational Training Scheme,11 and off-site supervision occurs for doctors registered under area-of-need provisions12 and in the ACRRM Independent Pathway.13 Distance supervision injects experience into isolated areas, but also creates more demand on busy GP supervisors and requires reliable equipment and connections, as well as effort to engage learners.14

Criticisms of the current educational programs in general practice (Box 1)
Supervisor overload

The number of students or doctors for whom a single GP teacher may be responsible has increased in recent years. Although research has shown that supervising a single student can be time-neutral (possibly because paperwork is deferred),16 taking on several learners will have a cumulative effect on the teacher’s time.

Competing demands

To provide quality, safe patient care, medical students and junior doctors need easy access to advice from their GP supervisors. Learning requires constructive feedback based on direct observation.17 Yet for GPs, each interruption threatens the quality of care given to their booked patients and, in a fee-for-service system, the level of income received. Learners are aware of this potential impact, and research on interns shows that they juggle carefully their decision to ask questions.18

Expecting GPs to supervise multiple learners while focusing on the increasingly complex care of patients is unrealistic. Indeed, this situation is not permitted in the United States, where

In general, there should be at least one supervising family physician ... who is freed of all other activities for every four residents working in the clinic ... If only one resident is seeing patients ... a single faculty member may be engaged in other activities to a maximum of 50%, but the teaching and supervision of the resident must take priority. Faculty time involved with medical students and other learners under the faculty’s clinical supervision should not dilute the supervision of residents.19

Reactive supervision versus time for proactive supervision and teaching

While responding to queries is a challenge, it identifies that the learner is aware of his or her limits. Of more concern is the poorly performing learner with limited insight20 or inaccurate self-assessment skills.21 Supervisors need time to directly observe learners, and finding learners’ blind spots has been a particular challenge for distance supervisors22 that webcams are now helping to overcome.23

Last-minute arrangements for supervision

Area-of-need legislation12 permits doctors to work as GPs before qualifying as GPs providing they work towards gaining GP qualifications and have an on-site or distance supervisor. These doctors and their supervisors are not supported by or subject to the standards of the Australian General Practice Training program. Recruitment agencies work hard to fill health workforce gaps, but there are anecdotal reports that the employment arrangements are made well in advance of the supervision arrangements. GPs who are asked to be supervisors “at the last minute” feel torn between agreeing to supervise someone whose skills and experience they have not assessed for the needs of the proposed clinical role, and saying no and facing the ire of recruiters, the doctor and the community.

Learning and working in teams

Excellent health care relies on input from multiple professionals, and medical training should foster teamwork. Pharmacists, nurses, physiotherapists, midwives, Aboriginal health workers and receptionists all “see” the impact of a doctor’s work, but have had no formal opportunity to give feedback. The ACRRM’s innovation of using feedback from colleagues and patients in assessment24 recognises this, and training systems should change so that these observations and insights are routinely and positively integrated into training, particularly when the supervisor is off site.

Educational, employment and examination silos

The employment, training and granting of qualifications for international medical graduates in areas of need are organised separately. In most cases there is openness between doctors, supervisors, educators, communities and employers, and the successful completion of a college examination is a shared celebration.

However, there can be problems when a doctor is in difficulty educationally or personally. Each organisation’s requirement to maintain confidentiality overrides the alternative need for a collaborative approach to working out what is best for the doctor and the community served. For example, doctors working in areas of need may have no obligation to inform their employer or supervisor that they have attempted and failed a general practice exam. The ACRRM and the RACGP have an ethical duty not to reveal a doctor’s failure, so the community will be unaware that a GP has failed the examinations. The supervisor is left trying to supervise, but without vital information. Similarly, educational organisations running courses for doctors are not expected to report to employers if their doctor employee performed badly. Or a supervisor may become aware of a significant personal illness or problem but may not wish to jeopardise the doctor’s employment or registration by discussing this.

Distant and local consultant on-call GP supervisors — a new model

An alternative model of consultant on-call GP supervisors (CoGs) could coordinate education and training within a practice team as well as supervise senior general practice registrars at a distance (Box 2). This would overcome many of the problems cited above and provide much-needed additional training capacity. CoGs would be freed from their own clinical load and their prime responsibility would be proactive and reactive facilitation of junior doctors’ work-based learning. Most of the on-call work would be during the day, when general practices are open. Options for night cover would include reverting to current arrangements or having a reduced number of CoGs supporting a larger number of juniors.

CoGs would enact Kilminster and Jolly’s definition of clinical supervision:

The provision of monitoring, guidance and feedback on matters of personal, professional and educational development in the context of the doctor’s care of patients. This would include the ability to anticipate a doctor’s strengths and weaknesses in particular clinical situations in order to maximize patient safety.25

CoGs would need to be expert clinicians. They would be accredited through the same mechanism as that used for GP supervisors and would require training in teaching and supervisory skills. GPs recognise the benefit of teacher training,26,27 but have cited the need for dedicated time and financial support to study.28 CoGs would maintain currency and credibility as GPs by doing part-time clinical work.

CoGs would be involved in recruiting and placing potential trainee doctors, planning practice-based teaching, actively monitoring the quality of patient care and seeking doctors’ blind spots (eg, by audit or video observation). CoGs would support juniors faced with an on-site medical emergency, but responding to off-site emergencies would be limited to advice only. Good emergency skills would be a prerequisite for a doctor under distance supervision. Using fair and transparent systems, CoGs would collate feedback from the health care team and patients about learners and would encourage direct informal communication and learning among team members. CoGs would liaise with learners, educational institutions, colleges and employers, and learners would understand the rationale that this was best for patient safety and their long-term career.

Patients would be reassured that seeing the junior in a practice was a safe option, and the CoG’s involvement might help to preserve continuity of care.29 The CoG model could provide senior doctors with the flexibility and career progression needed to sustain them in the workforce30 and prevent their early retirement and loss of their wisdom from general practice. The CoG role might rotate between senior doctors in one practice or across practices in a town or region. In a rotating system, one CoG would be designated as a learner’s main supervisor/mentor.

Funding and resources

Funding this model will require resources from the education and workforce sectors and is a potential sticking point, but without extra resources the investment in medical school places and junior doctor programs is a potential waste. Educational funding should flow to the site of the education — general practice.

The salary for CoGs should be set at the GP consultant level. The MABEL (Medicine in Australia: Balancing Employment and Life) survey showed that average earnings were $316 750 for specialists and $177 883 for GPs in 2008.31 A salary set at $250 000 for CoGs would recognise the consultant nature of the role as well as covering some practice overheads, but it would still be lower than the average salary earned by procedural rural GPs. Assuming each CoG supervised four learners, the cost of providing the 76 000 training weeks that were required in 201032 would be $91 million. Although this sounds exorbitant, it reflects part of the true cost of quality supervision in general practice. This amount is still less than the over $100 million required for the Australian General Practice Training program.

Should funding be redirected into general practice from program administrative and governance costs? The ideas of Thistlethwaite and colleagues30 on pooling separate funding streams provide a sound basis on which to begin some difficult yet important discussions about funding for CoGs and provision of information technology, training and infrastructure support.

Summary

A model of consultant on-call GP supervisors and an expansion of distance supervision of senior general practice registrars could address many of the issues facing general practice education. Funding, information technology and detailed evaluation of this innovation would be needed to test its ability to provide effective educational supervision and quality patient care. Australia’s investment in increased medical student places will be an expensive folly unless general practice teachers are supported.

1 General practitioner training in 2011

Person(s)

Main function

Teaching

Impact


  • GP supervisor

  • Consulting patients

  • On demand from general practice registrar

  • Opportunistic

  • Weekly tutorial

  • Supervisor provides feedback based on direct observation, plus informal feedback from the team

  • Teaching squeezed into busy schedule

  • Increasing interruptions from juniors:

    • Threatens ability to care for own patients

    • Produces expedient answers to junior doctors

    • Increases stress levels

    • Reduces supervisor’s income (which is incompletely offset by teaching income15)

  • Medical student

  • Prevocational doctor

  • International medical graduate

  • General practice registrar and distance registrar

  • Consulting patients

  • Request assistance when needed

  • Medical student — usually no formal tutorial time in practice

  • Prevocational doctor — an hour per week from supervisor, hospital or training provider

  • International medical graduate — no required formal teaching time

  • General practice registrar and distance registrar — weekly tutorial

  • Potential reluctance to interrupt busy supervisor

  • Teaching time requirement is highest for the most experienced learner (general practice registrar)

  • Health care team

  • Consulting patients

  • No formal role in general practice registrar’s training

  • Professional silos in primary care

  • Loss of opportunity to promote interprofessional learning and teamwork

  • Team sees increased stress, but cannot address it

2 Future model of teaching in general practice

Person(s)

Main function

Education

Requirements

Impact


  • Consultant on-call GP supervisor

  • Full-time role shared by GP supervisors within practice(s) or towns

  • Teaching and supervision of junior doctors and medical students

  • No booked patients

  • Answers questions as needed by juniors

  • Monitors juniors’ practice

  • Identifies juniors’ educational blind spots

  • Coordinates weekly tutorial, plus mentoring for designated registrar

  • Collates feedback from health care team and patients

  • Funding:

    • Around-the-clock, rotating CoGs

    • Pooling of Practice Incentives Program payments for medical student teaching, Prevocational General Practice Placements Program payments and general practice registrar and remote general practice registrar supervisor allowances, plus top-up funding to bring CoGs’ salaries closer to that of hospital specialists

  • Facilities:

    • Office

    • Computer

    • Webcam/videoconference

    • High-speed, reliable internet access

    • Telephone

    • Fax

    • Administrative support

    • Educational training and resources

  • CoG focuses on quality teaching without competing demands of consulting patients

  • Provides career progression for experienced GPs

  • Improves work sustainability of experienced GPs

  • General practice registrar

  • Prevocational doctor

  • International medical graduate

  • Consulting patients

  • Proactive input from CoG

  • Requests assistance when needed

  • Weekly tutorial

  • Facilities:

    • Consulting room

    • Computer

    • High-speed, reliable internet access

    • Telephone

    • Fax

  • Learners confident that help available when needed

  • Wisdom and experience of GP supervisors passed on to next generation of clinicians, including those in isolated communities

  • Patients confident of decisions made by junior doctors

  • Doctors learn and work interprofessionally

  • Remote general practice registrar

  • Consulting patients

  • Proactive input from CoG

  • Requests assistance when needed

  • Weekly tutorial

  • Facilities:

    • Computer

    • Web-cam/videoconference access to CoG

    • High-speed, reliable internet access

    • Telephone

    • Fax

  • As for general practice registrar, prevocational doctor and international medical graduate (above), plus increased training capacity resulting from use of placements without a resident supervisor

  • Medical student

  • Observing CoG, GPs in practice and general practice registrar

  • Consulting patients

  • Proactive input from CoG

  • Requests assistance when needed if consulting patients

  • Weekly tutorial

  • Computer access, web access to university

  • Positive experience of immersion in clinical practice

  • Progresses from observation to participation as skills develop

  • Health care team

  • Consulting patients

  • Formal interaction and feedback mechanism within team

  • Validated feedback tools

  • Improved teamwork and interprofessional learning

GP = general practitioner. CoG = consultant on-call GP supervisor.


Provenance: Not commissioned; externally peer reviewed.

Received 9 November 2010, accepted 11 April 2011

  • Susan M Wearne

  • Rural Clinical School, Flinders University, Alice Springs, NT.


Acknowledgements: 

I would like to thank Nina Kilfoyle, Jenny May, Louise Stone and Tim Skinner for comments on earlier drafts of my article. The article does not necessarily reflect their opinions or those of other past or current colleagues and employers.

Competing interests:

I am a GP trainer for Northern Territory General Practice Education and a preceptor for Flinders University medical students in general practice. I am a teacher for the Flinders University Master of Clinical Education course and have been a medical educator and supervisor for the Remote Vocational Training Scheme.

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