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Medicine and the Community

Diagnoses and treatment recommendations on workers compensation medical certificates

Eva Schönstein and Dianna T Kenny

MJA 2000; 173: 419-422
For editorial comment, see Bogduk

Abstract - Methods - Results - Discussion - Acknowledgements - References - Authors' details
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Abstract

Objective: To review the diagnostic descriptions and treatment recommendations for back and neck pain on the new workers compensation medical certificates and compare these with evidence-based guidelines.
Design: Retrospective analysis of 251 medical certificates of workers with compensable neck and back pain held by a workers compensation insurer.
Main outcome measures: Diagnoses given and treatments prescribed by the nominated treating doctors.
Results: The diagnoses most frequently used were "sprain/strain" and "pain/ache". Physiotherapy was the most frequently prescribed treatment, followed by rest and medication. Rest was prescribed for 68 (27%) workers, 87% of whom were classified as having an acute injury. Activity-based treatments were prescribed for 45 (18%) workers.
Conclusions: Not all doctors used diagnostic terms consistent with recommended anatomical taxonomy. The drug therapy prescribed was consistent with current evidence-based treatment guidelines. However, the prescribing of rest, and the omission, in most cases, of explicit recommendations to resume normal activities, including work, are not consistent with current guidelines.


The cost of managing workplace back injuries is increasing. Figures for 1997-98 show that back injuries accounted for 30% of the cost of all workplace injuries (gross cost, $224 million),1 while comparable figures for 1996-97 were 36% and $212.5 million.1,2

In an effort to reverse the growing WorkCover Authority (WCA) debt ($1.7 billion at the time of writing),3 the 1997 Grellman Report4 made recommendations which resulted in the Workplace Injury Management and Workers Compensation Act 1998 (NSW). A new medical certificate intended to streamline reporting and management of compensable work-related injuries was introduced, as well as the concept of the "nominated treating doctor" (NTD) -- a general practitioner nominated by the injured worker who agrees to provide continuity of care until a return to work is achieved (Box 1).

In recent years, national and international guidelines and systematic reviews -- some evidence-based -- have established standards for diagnosis and treatment of people with back or neck pain,5-10 including the most recent National Health and Medical Research Council (NHMRC) guide to acute pain management11 and the definitive publication on classification of pain by the International Association for the Study of Pain (IASP).12

To streamline management and reduce the costs associated with prolonged disability and time off work, it is important that the NTDs' diagnoses and treatment recommendations conform with evidence-based guidelines. We compared the diagnoses and treatments given on Part 1 of a sample of medical certificates of workers (who had work-related back or neck pain) with the taxonomic guidelines for diagnosis and the emerging guidelines for management.


Methods We examined retrospectively all the medical certificates related to neck and back pain of a NSW workers compensation insurer for the period 1 October 1998 - 15 February 1999. Medical certificate entries were de-identified.

Diagnosis and treatment were coded according to the most common wording used by doctors. Diagnoses were further grouped into those indicating and those not indicating a specific pathological condition. Treatments were further coded according to the amount of rest and/or activity prescribed. Active treatments involved exercise, work conditioning/work hardening, and maintenance of normal activity (including work).

Diagnoses were then compared with taxonomic guidelines, and treatments were compared, wherever possible, with evidence-based guidelines for the management of spinal pain.

According to the time between the date of injury on the certificates and the date of the medical certificate, the worker's condition was classified as acute (< 6 weeks), subacute (6-12 weeks) or chronic (> 12 weeks).

Ethical approval: Approval for the study was obtained from the Human Ethics Committee, The University of Sydney.


Results  

Diagnosis On 227 of 251 certificates examined (90%), doctors did not specify a patho-anatomical diagnosis: on 92 certificates (37%) the diagnosis was sprain/strain; on 68 (27%) ache/pain; and on 67 (26%) injury (mechanical, lumbago, dysfunction, whiplash, discopathy, myalgia).

The location of the pain was lumbar spine (131; 52%), back (42; 17%), cervical spine (39; 16%), and other (39; 16%).

Thirty-four doctors (14%) used at least two diagnostic descriptors, and, of these, six used at least three. Examples included "back pain due to low back strain", "thoracolumbar spinal pain, right sciatica", and "lumbar disc degeneration, right low back pain, and right sciatica pain".  

Treatment The most frequently prescribed treatments (Box 2) were physiotherapy (116; 46%); rest (68; 27%); non-steroidal anti-inflammatory drugs (NSAIDs) (64; 25%); and analgesia, analgesics or "painkillers" (56; 22%). Specific active management advice, such as exercise, a return to work, suitable duties, work conditioning, hydrotherapy or work rehabilitation, was recommended for 45 (18%) workers. Many had more than one treatment prescribed, with the total sample of 251 being prescribed 455 treatments.

Most workers were seen by their doctors in the acute phase of injury (208; 83%), with the remainder in the subacute (18; 7%) or chronic (21; 8%) categories. Of the workers prescribed rest, 87% were classified as having an acute injury.

Fifty-six workers (22%) were certified fit for suitable duties, 24 of these (43%) on their initial visit to their NTD. Ninety-two workers (37%) were deemed unfit for work. This information was not included on the remaining certificates. Of the 92 workers deemed unfit for work, 59 (64%) were on their first visit to their doctor, 13 (14%) were being issued with a progress medical certificate, and 8 (9%) were making their final visit. The remaining 20 (22%) certificates did not have this information.

The treatments prescribed on the medical certificates and available evidence for their efficacy are summarised in Box 3. Wherever possible, the evidence is presented according to the NHMRC level-of-evidence ratings.


Discussion We found that doctors completing medical certificates for workers with back and neck pain generally did not indicate a specific pathoanatomical diagnosis. This is consistent with epidemiological evidence:6,7 in 85%-90% of back complaints, a pathoanatomical diagnosis can not be made from the history, examination or even medical imaging. One of the primary aims of the initial assessment is to exclude "red flag" conditions such as tumours, fractures, disc prolapses, herniations, or infections. According to the NHMRC,11 this exclusion is the key to managing acute spinal pain, and for this purpose the history is the most valid tool.13 The diagnoses given on medical certificates for back and neck pain should explicitly reflect the exclusion of "red flag" conditions, and the presence of a benign, self-limiting condition which generally resolves within four weeks of onset of pain.14

The certificates showed that the doctors used a variety of (implicit) taxonomic systems to describe "non red flag pain"; for example, anatomical (eg, "back pain", "thoracolumbar spinal pain"), aetiological or mechanical (eg, "mechanical back pain", "injury"), or descriptive pathological (eg, "sprain", "tear", "degeneration"). Only anatomical classification is consistent with the IASP classification.12 However, the precise terminology used to describe pain of this type is contentious. Terms such as "non-specific back pain",6,15 "simple back pain",14 or "back pain of unknown or uncertain origin"12 have been proposed.

NSAIDs and analgesics were the most frequently prescribed medical therapy. Their use for spinal pain is consistent with current evidence-based practice,9 but support for the use of NSAIDs is limited and applies only in the short term.9,11

Although physiotherapy, either alone or in combination with other treatments, was the most frequently prescribed treatment, the NTD generally did not specify the exact nature of the physiotherapy intervention. While scientific evidence for the efficacy of specific physiotherapy treatments for neck and back pain has been published,8,9,16 there is great variability in treatments among physiotherapists,17,18 and the extent to which they adhere to evidence-based practice has not been studied.

The Australian Physiotherapy Association has made a concerted effort to educate and inform its members by producing position statements on neck pain and back pain. These as yet unpublished statements are based on randomised controlled trials and systematic reviews (some by the Cochrane Collaboration). A Physiotherapy Evidence Database has also been created (PEDro).19 When reviewing their patients, doctors need to consider the evidence for the efficacy of the specific physiotherapy treatment received.

"Rest" was the second most common word included in treatment recommendations (27% of cases), and most workers for whom rest was prescribed were in the acute phase of their injury. In contrast, activity-based treatments were recommended in only 18% of cases. Both in terms of what was prescribed and what was omitted, this is contrary to current evidence. There is now Level I evidence that bed rest should not be prescribed for acute back pain;20 and Level II evidence that advising patients to return to normal activity (including work),21-24 providing reassurance, and discouraging fear of activity and illness behaviour, are effective for managing acute and subacute spinal pain.

It is acknowledged that the use of the word "rest" may not necessarily mean "bed rest". However, even when used in combination with an activity-based treatment, the word "rest" may be construed to mean a cessation of all, most, or some of a person's normal functional and work activities.

Recommendations
As a result of our study, we recommend that:

  • The new workers compensation medical certificates should be changed to assist nominated treating doctors (NTDs) to indicate that "red flag" conditions have been excluded.

  • The use of the word "rest" on medical certificates should be restricted and the resumption of normal functional and work activities should be explicitly included.

  • There should be a taxonomic standard for describing neck and back pain which clearly communicates that the condition is benign and has a good prognosis. This should reduce fear-avoidance and illness behaviours in workers,25 and assist employers to provide suitable temporary duties for workers.

  • The medical profession and other appropriate authorities need to encourage dissemination and use of evidence-based guidelines and best practice in the management of compensable spinal pain.



Acknowledgements
We thank HIH Insurance (Injury Management Department) for providing access to workers compensation medical certificates, and Dr C Maher and Dr J Latimer, from the School of Physiotherapy, Faculty of Health Sciences, The University of Sydney, for their support and helpful comments.

Competing interests: No conflict of interest exists and the study received no funding.


References
  1. WorkCover NSW. Statistical bulletin. NSW workers compensation. Sydney: WorkCover NSW, 1997-1998.
  2. WorkCover NSW. Back injuries statistical profile, 1996/1997.
  3. WorkCover NSW, 1997/98 Annual Report. Sydney: WorkCover NSW, 1998.
  4. Grellman RJ. Inquiry into workers compensation system in NSW. Sydney: KPMG, 1997.
  5. Agency for Health Care Policy and Research (AHCPR). Clinical Practice Guidelines Number 14. Acute low back problems in adults. Rockville, Md: AHCPR, 1994.
  6. Fordyce WE, editor. Back pain in the workplace. Management of disability in nonspecific conditions. International Association for the Study of Pain. Seattle, Wash: IASP Press, 1995.
  7. Victorian WorkCover Authority. Guidelines for the management of employees with compensable low back pain. Melbourne: Victorian WorkCover Authority, 1996.
  8. Gross A, Aker P, Goldsmith CH, Peloso P. Conservative management of mechanical neck pain: systematic overview and meta-analysis. BMJ 1996; 313: 1291-1296.
  9. Van Tulder MW, Koes BW, Bouter LM. Conservative treatment of acute and chronic nonspecific low back pain. A systemic review of randomized controlled trials of the most common interventions. Spine 1997; 22: 2128-2156.
  10. Waddell G, Feder G, McIntosh A, et al. Low back pain evidence review. London: Royal College of General Practitioners, 1998.
  11. National Health and Medical Research Council. Acute pain management: scientific evidence. Canberra: NHMRC, 1999.
  12. Merskey H, Bogduk N, editors. Classification of chronic pain. International Association for the Study of Pain. Seattle, Wash: IASP Press, 1994.
  13. Deyo RA, Rainville J, Kent DL. What can the history and physical examination tell us about low back pain? JAMA 1992; 268: 760-765.
  14. Croft PR, Macfarlane GJ, Papageorgiou AC, et al. Outcome of low back pain in general practice: a prospective study. BMJ 1998; 316: 1356-1359.
  15. Cedraschi C, Nordin M, Nachemson AL, Vischer TL. Health care providers should use a common language in relation to low back pain patients. Baillieres Clin Rheumatol 1998; 12: 1-15.
  16. Gross A, Aker P, Goldsmith C, Peloso P. Physical medicine modalities for mechanical neck disorders (Cochrane Review). Cochrane Library; Issue 1, 2000.
  17. Van der Valk RWA, Dekker J, van Baar ME. Physical therapy for patients with back pain. Physiotherapy 1995; 81: 345-351.
  18. Jette AM, Smith K, Haley SM, Davis KD. Physical therapy episodes of care for patients with low back pain. Phys Ther 1994; 74: 101-114.
  19. The Physiotherapy Evidence Database (PEDro). May 2000. <http://ptwww.cchs.usyd.edu.au/pedro/> (accessed 6 September 2000).
  20. Koes BW, van den Hoogen HMM. Efficacy of bed rest and orthoses of low back pain. A review of randomized clinical trials. Eur J Phys Med Rehabil 1994; 4: 96-99.
  21. Malmivaara A, Hakkinen U, Aro T, et al. The treatment of acute low back pain -- bed rest, exercise or ordinary activity? N Engl J Med 1995; 332: 351-355.
  22. Indahl A, Velund L, Reikeraas O. Good prognosis for low back pain when left untampered. A randomized clinical trial. Spine 1995; 20: 473-477.
  23. Lindstrom I, Ohlund C, Eek C, et al. Mobility, strength, and fitness after a graded activity program for patients with subacute low back pain. A randomized prospective clinical study with a behavioural therapy approach. Spine 1992; 17: 641-652.
  24. Lindstrom I, Ohlund C, Eek C, et al. The effect of graded activity on patients with subacute low back pain: a randomized prospective clinical study with an operant-conditioning behavioural approach. Phys Ther 1992; 72: 279-293.
  25. Loeser JD, Sullivan M. Doctors, diagnosis and disability: a disastrous diversion. Clin Orthop Rel Res 1997; 336: 61-66.

(Received 3 Sep 1999, accepted 31 Jul 2000)



Authors' details
Faculty of Health Sciences, The University of Sydney, Sydney, NSW.
Eva Schönstein, BAppSc(Phty), MHPEd, Lecturer, School of Physiotherapy.
Dianna T Kenny, PhD, MAPsS, Associate Professor of Psychology.

Reprints will not be available from the authors.
Correspondence: Ms Eva Schönstein, School of Physiotherapy, Faculty of Health Sciences, University of Sydney, PO Box 170, Lidcombe 1825.
E.SchonsteinATcchs.usyd.edu.au

©MJA 2000
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1: The new medical certificate

Part 1: Requires the nominated treating doctor (NTD) to give a diagnosis, recommend treatment and determine the worker's fitness for work and suitable duties, including specific restrictions. It must be completed for those who are likely to return to pre-injury or suitable duties within 7 days of injury.

Part 2: Requires doctors to specify nature and restrictions to proposed suitable duties (only completed for workers expected to return to work after more than 7 days from the date of injury).

Part 3 (Return to Work Form): Requires recommendations on when the worker should resume work and the restrictions on activities arising from the work-related injury (must be completed for all workers who need a graded return to pre-injury or other permanent duties).

Back to text
 
2: Treatments most commonly prescribed on the 251 medical certificates
Treatment (examples) Number (%)

Physiotherapy only 48 (19%)
Physiotherapy + activity 12 (5%)
   (Physiotherapy and exercise,
  or rehabilitation,
  or hydrotherapy,
  or modified duties,
  or graded return to work)
Physiotherapy + passive treatment 56 (22%)

  (Physiotherapy and medication or
  rest or massage or
  heat or ice or
  a combination of these)

Medication only 25 (10%)
  (Analgesics, NSAID, drug not
  specified, Brufen [Knoll],
  Voltaren [Novartis],
  Panadeine Forte [Sanofi- Synthelabo])
Medication + activity 9 (4%)
  (Analgesia and home exercises ,
  paracetamol and back exercises,
  NSAID and light duties)
Medication + rest 24 (9%)
  (NSAID or analgesics and rest)
Rest only 6 (2%)
  (Rest, bed rest)
Rest + activity 12 (5%)
  (Rest and exercise or
  modified duties or
  return to work)
Specified single treatment other than rest, medication or physiotherapy 17 (7%)
  (Acupuncture, chiropractic, manipulation)
Other combinations of two or more treatments 8 (3%)
  (NSAID and heat and massage,
  rest and local heat and massage)
Other treatment descriptors not elsewhere classifiable 17 (7%)
  ("Conservative management",   "restricted daily", "nil", "rehabilitation   medicine")
Treatment not specified 17 (7%)
Total 251 (100%)
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3: Treatments recommended on more than one of the 251 medical certificates and NHMRC levels of evidence for their efficacy (wherever possible)*
Treatment prescribed n (%) RCGP10 Van Tulder et al9

Physiotherapy 116 (46%) -- --
Rest, bed rest 68 (27%) Ineffective, Level I Ineffective, Level I
NSAID 64 (25%) Effective, Level I Effective, Level I
Analgesics, analgesia 56 (22%) Effective, Level III Effective, Level II
Exercise, swimming 29 (12%) Ineffective, Level I Ineffective, Level I
Light, modified duties, gradual return to work 13 (5%) Effective, Level IV --
Massage 11 (4%) -- --
Manipulation, mobilisation, chiropractic 11 (4%) Effective, Level I Effective, Level III
Heat (electromagnetic or source unspecified) 9 (7%) -- --
Ice 4 (2%) -- --
Muscle relaxants 3 (1%) Effective, Level I Effective, Level I
Ultrasound 3 (1%) -- --
Work conditioning 2 (0.8%) Effective, Level III --
Acupuncture 2 (0.8%) -- --
Victorian WCA7 Gross et al8 IASP6 AHCPR5

Beneficial -- -- --
Beneficial (48 hours) -- Ineffective Ineffective, Level I
Beneficial Inconclusive Effective Effective, Level II
Beneficial Inconclusive Effective Effective, Level III
Beneficial -- Effective Effective, Level III
Beneficial -- Effective Effective, Level IV
Beneficial -- -- --
Beneficial Effective short term, Level I Effective Effective, Level II
Beneficial Effective short-term Level I Ineffective Self-application, Level IV
Beneficial -- -- Self-application Level IV
Beneficial short term Inconclusive Ineffective Effective, Level III
-- -- -- --
-- -- -- --
Beneficial Inconclusive Ineffective Ineffective, Level IV

*For some of the guidelines cited (IASP6 and Victorian WCA7) levels of evidence were not given. For others (RCGP10 and AHCPR5), the levels of evidence given were converted to match the NHMRC levels.
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